Customer Service

SHIPPING & DELIVERY

For shipping costs, please see our Shipping & Returns page.

TRACKING

We will send you a note when your package is shipped. If you don’t receive your package within 10 business days, please reply to the email that confirmed your purchase or send us a note by using the “contact” button on this site.

RETURNS & REPLACEMENTS

For our Return Policy, please see our Shipping & Returns page.

PRIVACY & SECURITY

Thank you for visiting our website. Rest assured that we at Serendipity Needleworks, LLC protect your information by using only well-established companies who have proven secure procedures. We will never sell, rent, or give away any personal information that you may provide to us through your use of our website.

Our privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. Please review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

Email: [email protected] 

Thank you for visiting our website. Rest assured that we at Serendipity Needleworks, LLC protect your information by using only well-established companies who have proven secure procedures. We will never sell, rent, or give away any personal information that you may provide to us through your use of our website.

Our Privacy Policy tells you how we use personal information collected at this site. Please read our Privacy Policy and Terms of Service before using the site or submitting any personal information. By using the site, you are accepting the practices described in the Privacy Policy and Terms of Service. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. Please review the Privacy Policy and Terms of Service whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this Privacy Policy and Terms of Service are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Please use our contact form to get in touch with us. We’ll be happy to help and will get back with you as quickly as possible. That's our Happiness Guarantee!

Don`t copy text!